Frequently Asked Questions
🔽 How do I download my digital products?
After your purchase, you'll receive an email with a download link. You can also download your files directly from the order confirmation page. If you don’t see your email, be sure to check your spam or promotions folder!
🔽 What file types do you offer?
Most of our resources are delivered as PDFs or editable PowerPoint files (.PPT). You can print them at home or through a professional print shop.
🔽 Do you accept returns or offer refunds?
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Digital Products: All digital downloads are non-refundable due to the nature of instant access.
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Physical Products (Printify): Returns are not accepted for buyer’s remorse. If your order arrives damaged or defective, email us within 7 days with photos and we’ll send a replacement.
For more details, please visit our Returns & Refund Policy.
🔽 How long does shipping take for physical products?
Physical products (like journals, mugs, and pouches) are made to order. Please allow:
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2–5 business days for production
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5–7 business days for delivery within the U.S.
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7–14 business days for international shipping
Shipping costs are calculated at checkout.
🔽 Are your products editable?
Yes! Many of our classroom printables include editable versions in PowerPoint format so you can customize labels, name tags, and more. Product descriptions will specify if editable files are included.
🔽 Can I use these resources for more than one classroom?
Each purchase includes a single classroom license. If you'd like to use resources across multiple classrooms or for a school-wide program, please contact us about bulk or group licensing.
🔽 Do you offer custom designs?
Currently, we do not offer custom product design services, but we're always adding new items! If there's something you'd love to see in the shop, feel free to email us at hello@mindsofmagic.com with your suggestion.
🔽 Need help with an order?
We’re here for you! Email us at orders@mindsofmagic.com, and we’ll respond within 1–2 business days.